Terms & Conditions
Open Mon – Fri
8AM – 5PM
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
In this contract:
- ‘We’, ‘us’ or ‘our’ means The Ply Guys T/A Nooks Design and
- You’ or ‘your’ means the person using our site to buy goods from us.
NOOKS Designs are trading names of The Ply Guys Ltd registered in the United Kingdom at Duchlage Farm, Arden, Alexandria, G83 8RG. VAT Number: 350673601 / Company NumberSC663496
When buying anything from our website you agree to be bound by these terms and conditions and any other documents referred to in them.
Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team.
Ordering Goods
By placing an order via our website (www.nooks-design.com), you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it.
When you place an order at the end of the check-out process (by clicking “Pay Securely”), we will send you an acknowledgement e-mail confirming receipt of your order. This email is an order acknowledgement and does not mean that we accept your order. We may reject your order for the following reasons:
- the goods are out of stock or unavailable;
- we cannot authorise your payment;
- we reasonably believe that your order contravenes our Fair Purchase Policy (set out below);
- we are not allowed to sell the goods to you;
- you are not allowed to buy the goods from us; or
- there has been a mistake on the pricing or description of the goods.
A contract between us for the purchase of the goods will be formed when your payment has been approved, the prices have been verified, and the order has been processed and dispatched. A second email will be sent confirming these arrangements and you will not have ownership of the goods until they have been dispatched.
If you are purchasing tickets for an event advertised on our website please refer to our separate terms for buying tickets.
In order to contract with NOOKS you must be over 18 years of age. NOOKS retains the right to refuse any request made by you.
Delivery
We use trusted third party logistics providers to deliver our goods. If you want to see your delivery options, please visit our shipping information page before you place your order.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or other occurrences beyond our control for which we will not be responsible. Please see our shipping information page for further information.
If there is a delay in delivering the goods we will inform you of this via email and the goods will be despatched as soon as available.
Occasionally we find ourselves having to withdraw an item because it has become obsolete or has been discontinued. If you have placed an order for an item that has been made obsolete we will inform you as soon as possible and offer you an alternative if one is available.
Delivery of the goods will occur when we deliver them to the address you provide us with when you make your order. You are responsible for the goods when delivery has taken place.
We may need to deliver your goods in separate instalments. If that is the case we will let you know in advance.
If your delivery address is in the Scottish Highlands & Islands, Isle of Man and Northern Ireland, delivery times may be extended depending on the exact location.
Deliveries cannot be made to PO Box addresses. We strongly advise against deliveries to be made to hotels or third party couriers. Any orders made, to be sent to a hotel or a third party courier, are entirely at your own risk once delivery has been made by our logistics provider.
If your order has not arrived within the estimated timeframe, we recommend checking your courier tracking, as your parcel may have been left in a safe place or with a neighbour.
If you are unable to locate your order, please Contact Us. If the parcel is considered lost, a replacement or refund will be issued.
If the original order is later located, you will have the option to pay for and keep the items, or refuse delivery/return them. If you are unable to refuse delivery and you do not wish to keep the order, please notify us as soon as possible, so that we can arrange a return. If you do not contact us, or return the duplicate orders, we reserve the right to recharge you for the items in question.
Pricing & Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel the order and you have already paid for the goods, you will receive a full refund.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Payment
Payment can be made via our secure check out pages using your credit or debit card (details of accepted credit or debit cards are provided during the checkout process). Card charges will appear on your statement as “Nooks Design”
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card, bank account or PayPal account used to place your order and that there are sufficient funds to cover the cost of the goods.
The cost of international products and services may fluctuate.
For UK customers, all prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) where applicable.
We do not ship outside of the UK
Pricing Information
All prices listed on www.nooks-design.com are correct at the time of entering. Your credit card or debit card will be charged at the point of purchase unless your items are pre-order items in which case we will not charge your credit or debit card until the items are back in stock and ready to be dispatched.
If a genuine error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on chainreactioncycles.com is incorrect for any reason, we will email you to inform you that we have not accepted your order, and shall refund any amount already paid to us.
Due to the nature of the clearing system your credit card payment will be taken at the point of processing. If a problem in supply should occur, your payment method will be refunded as soon as possible. The refund may take a couple of days to show as cleared funds on your account, depending on payment provider.
All orders are fulfilled and despatched in the UK.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Grand Total’.
Personal information
Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
Use of our website
Your use of our website is governed by our Website Terms of Use.
Product Suitability
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
- are of satisfactory quality;
- are fit for purpose;
- match the description, sample or model; and
- are installed properly (only if we agree to install any goods).
We must provide you with goods that comply with your legal rights.
The packaging of the goods may be different from that shown on the site.
You are responsible for ensuring any parts purchased are necessary for the repair or upgrade of an item. We shall not be held responsible for the accuracy of any advice given regarding the suitability (or otherwise) of any parts. If you have ordered an item that has an unsuitable product description we will remedy this by providing you a full refund upon the return of the item. Please see our Returns and Refunds page for details.
We encourage you to ensure all NOOKS and NOOKS Accessories are fitted by a competent person. We cannot be held liable for any damage caused by incorrect installation or fitting.
Dispute Resolution
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with:
- the goods;
- our service to you; or
- any other matter;
please contact us as soon as possible.
If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know. In such circumstances The European Commission provides a platform for online dispute resolution which is available at the following link: http://ec.europa.eu/consumers/odr/.
If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
The laws of Scotland will apply to this contract.
VOUCHERS & DISCOUNT CODES
General Terms and Conditions
- NOOKS Design reserves the right to end promotions at any time.
- Discount vouchers & promotions are only redeemable against in-stock items.
- Orders for out of stock items will be placed on back order and an estimated date for arrival of stock advised
- Discount vouchers/promotions cannot be used to purchase gift vouchers.
- Discount vouchers/promotions cannot be used in conjunction with any other voucher offer.
- Vouchers & Promotion codes are single use per account.
- Discount vouchers/promotions cannot be applied retrospectively.
- Online use only.
- Minimum spend required (exclusive of any shipping costs).
*If a promotional code is not recognised, and the order meets the T&Cs as outlined on our website, we recommend clearing the cache and cookies from your device and signing into your account before entering the code again. If the issue persists, please Contact Us.